Frequently Asked Questions
Everything you need to know about shopping consciously at Sustainable Supply.
How do you ensure your products are truly sustainable?
We vet every supplier against strict environmental and ethical standards, focusing on recycled materials, fair labor practices, and plastic-free production.
What is your shipping policy?
We offer carbon-neutral shipping on all orders. Standard delivery typically takes 3-7 business days, and you will receive a tracking link via email once your package departs our eco-friendly warehouse.
How do I return an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Please ensure items are in their original, unused condition with all sustainable packaging intact.
Are your packaging materials recyclable?
Yes, 100%. We use compostable mailers, recycled cardboard boxes, and water-activated paper tape to ensure your delivery leaves no trace.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer international shipping?
Currently, we ship to North America and Europe. We are actively working on expanding our logistics to reach more global destinations while maintaining a low carbon footprint.